You are the most important

At Ona Club de Vacaciones we know that the health and well-being of our guests and employees are the most important.

Even before closing our establishments as decreed by the government, we were already working with our protocols for COVID-19.

We continue working, so that, when we open our doors and meet you again, you can leave your worries behind and connect with the destination of your choice and continue living unforgettable experiences with us.

We take care of you and we guarantee your safety.

We have developed a comprehensive plan to guarantee the safety and protection of our guests, employees and suppliers, following the guidelines of the WHO and the health authorities.

Our aparthotels are safe since we apply strict safety and hygiene protocols in rooms, spaces and common areas, bars and restaurants, both in our aparthotels and with partner companies.

Download Protocol COVID-19 ONA CLUB DE VACACIONES (EN)

What happens if I have to postpone my week because of COVID-19?

We facilitate the change of the reservation of your week so that you can enjoy it later within the same season, subject to availability without incurring any cost for said change.

We also help you manage, if you wish, your week’s deposit.